In this topic
- IICRC certification shows technicians are trained to industry standards.
- A licensed contractor can handle both drying and repairs.
- You choose the contractor, not the insurer.
In an emergency it is tempting to call the first number you find. A few questions on the phone can save a lot of trouble later.
This topic is part of our complete guide to water damage restoration. The articles for this topic are listed at the end of the page.
Questions to ask
- Are your technicians IICRC certified?
- Are you licensed, bonded and insured? (In California, ask for the CSLB number.)
- How fast can you get here?
- Will you take moisture readings and give me a drying log?
- Do you write estimates in Xactimate and work with my adjuster?
- Do you also do the repairs?
Red flags
- Pressure to sign before anyone inspects the damage.
- No written estimate or a vague lump-sum price.
- Asking you to sign over all insurance benefits on the spot.
- No license number or proof of insurance.
- Equipment pulled before readings are dry.
All 11 articles in this topic
0 published · 11 coming soon- What Certifications Should a Water Damage Company Have?Coming soon
- What Questions Should You Ask Before Hiring a Restoration Company?Coming soon
- Why Does 24/7 Availability Matter When Choosing a Restoration Company?Coming soon
- What Should You Look for in Online Reviews of Restoration Companies?Coming soon
- Does a Restoration Company Need to Be Licensed and Insured?Coming soon
- What Is the Difference Between a Local and a National Restoration Chain?Coming soon
- Why Should You Choose a Company That Works Directly With Insurance?Coming soon
- What Warranty Should You Expect From a Restoration Company?Coming soon
- How Do You Verify a Restoration Company's Response Time Claims?Coming soon
- What Red Flags Indicate an Unreliable Restoration Company?Coming soon
- How Do You Verify a Restoration Company Is Using Proper Asbestos and Lead Safety Protocols in Older Homes?Coming soon
Looking for a crew you can trust?
A local crew can be on site in about 45 minutes, 24/7, and we document everything for your insurer.